1. Introduction
Welcome to JC Cleaning Experts. These Terms and Conditions govern your use of our services and website (www.jccleaningexperts.co.uk). By booking or using our services, you agree to these terms. If you do not agree, please do not use our services.

2. Services
JC Cleaning Experts provides professional cleaning services, including domestic, commercial, and specialised cleaning. We reserve the right to refuse service at our discretion.

3. Booking and Payments

• All bookings must be made in advance via our website, phone, or email.

• A deposit or full payment may be required at the time of booking.

• Payments can be made via bank transfer, credit/debit card, or other approved methods.

• Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.

4. Client Responsibilities

• Clients must provide access to the property at the agreed time.

• Clients should ensure the property is safe for our cleaners to work in.

• Valuable or fragile items should be secured prior to cleaning.

5. Liability and Insurance

• JC Cleaning Experts is fully insured for public liability and damage caused by our cleaners.

• We are not responsible for pre-existing damages or conditions.

• Any claims for damages must be reported within 24 hours of service completion.

6. Cancellations and Rescheduling

• Clients may cancel or reschedule bookings with at least 24 hours’ notice.

• Cancellations within 24 hours may incur a fee.

• JC Cleaning Experts reserves the right to cancel or reschedule services due to unforeseen circumstances.

7. Complaints and Refunds

• If you are dissatisfied with our service, please notify us within 24 hours.

• We will make every effort to rectify any issues.

• Refunds will be considered on a case-by-case basis.

8. Privacy and Data Protection

• We collect and store personal data in accordance with our Privacy Policy.

• Your information will not be shared with third parties except as required to provide our services.

9. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on our website.

10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us:

JC Cleaning Experts
Email: info@jccleaningexperts.co.uk
Website: www.jccleaningexperts.co.uk

By using our services, you agree to these Terms and Conditions. Thank you for choosing JC Cleaning Experts.

Last updated: 25.02.2025